Technical Support

Page Gate Setup

Before you get started…

Things you need to know:

1. Pager phone number for all page recipients

2. Modem access number (phone number for your paging service provider’s paging terminal)

Note: this information is obtained by contacting the provider of your phone/pager

3. Baud Rate

4. Init string for your modem to help your modem connect to the paging carrier’s modem

Note: You can find good information in the PageGate help or in the modem information

5. What port you will be using

PageGate Setup

Start > PageGate Admin

When you first login you will see the “ “ window. Select the following: scheduler, Get ASCII, Dialer 1, and then click on apply. You may also select the program or database directory if desired (not recommended).

6. Program

Setting – this is what you defined in the previous step

7. Database

The “Purge After xx Days” field can be set. This sets the number of days that delivered messages are kept in the PageGate database before they are delected. This setting also controls when old input files processed by the GETAscii interface are removed.

8. Scheduler

Polling interval – sets how often (in seconds) the scheduler checks the database for new unscheduled messages

9. Interfaces

Get Ascii

Fill in the path for polling directory (need path to folder where SW puts messages)

Select a polling interval

Click on apply and then click to select Enable

Advance polling options available

10. Connectors

Global – standard settings should be okay

Dialer 1

Dialer (default to Dialer 1 – could rename if desired)

Init string (this is an area that where you may need to try more than one setting)

Dialing prefix (8, 9, etc)

Dedicated carrier – can set if all phones/pages use the same carrier, not necessary

Serial port

Direct connect option – not standard

11. Carrier

Right click to add a carrier

Carrier – enter in the name of the service provider

Delivery Method – leave on TAP

Baud Rate

Parity, Data bits, Stop bits - leave as default

Init string – should be the same as in the Dialer setup

Click on apply to save settings

Once added, you may click on Carrier for a list of defined carriers. Click on specific carrier to edit

12. Recipients

Right click to add a recipient

Recipient – name of person – this is the “subscriber” defined when setting up an alarm.

Full name

Recipient type – should be set to normal

Enable services – must have ascii selected – if you can’t select ascii, then it isn’t enabled in the Interface

Select a carrier from the drop down list

ID/Pin – cell phone number of recipient

Leave all other setting as is

Click on apply to save settings

Once added, you may click on Recipient for a list of defined recipients. Click on specific recipient to edit

To test settings, right click and select send message

13. Groups – page to multiple people

Right click to add a new group

Name your group

Member – click on recipients in the non-member group to make them a member of the group

14. Logging – useful for troubleshooting

15. Reports – make sure you have a printer defined

16. Registration

30 day evaluation period is not registered

To register

Type in ALL fields exactly as they show on the registration form

Upon successful registration, the box in the upper right will be updated to show your configuration

NOTE: The Help system has some troubleshooting on Modem Setup. Two sections that can be particularly helpful are: Troubleshooting > Init Strings and Connecting to a carrier

Configuration in DIADvisor

1. Add a folder in the DIADvisor directory – I like to use the name DvPages

2. From the Main Menu:

Setup > System Parameters

In the Paging section:

Product: select PageGate from the drop down menu

Path: c:\Program Files\DIAD\DIADvisor\DvPages\Process

Page Sender: DIADvisor (this can be any name)

Message Template: this is totally up to the user as to what they want

3. From the Main Menu:

Setup > Sites/Sensors > Alarms

Subscriber: This must be filled in – it must match a “recipient” defined in PageGate (this is not case Sensitive)

Message: Enter any additional text other than what was defined in the message template